Visit our service website Support & Go to order spare parts for your Samsonite product. Please make sure you have the full product code, which you can find on the warranty card or on a label inside the product. Please note that for some (older) collections we may no longer have parts available.

No need to worry! If there are no more spare parts for your product, and you feel that the problem is caused by a design or manufacturing fault, the item needs to be inspected at our service centre. For details on our repair centre, click here.

Your TSA lock does not come with a key. TSA agents at US Airports are the only people who have access to these keys. This allows them to open your item for inspection, without damaging the lock. You should use the 3-dial combination to open and close your item.

You will need assistance from an Authorized Samsonite Dealer to unlock your combination lock. For details on our repair centre, click here.

Setting the code on your lock is very easy. The item is set to 0-0-0 at the factory, but you can choose your own 3 digits which you can easily recall (birthday, address, etc.). The lock may differ depending on the type of item you have, but usually the steps to set the code on your lock are very similar for every item.

• Open your suitcase by sliding or pushing the TSA button. Enclosed in your item you will find locking instructions. Alternatively please check the video below or visit  for PDF’s and videos that are specifically for your product.
• If there is a small pinpoint button on the lock, push it in with a pen. If there is no such button, push and hold the button to open your suitcase towards the dials.
• Rotate the dials to your preferred code.
• If your suitcase has the pinpoint button, you can confirm your code by pushing or sliding the button to open your suitcase. If there was no pinpoint button, release the button that you were holding.
• Your combination is now set!

Your bag’s product label is made up of numbers and letters and can be found on your warranty card or on a label on the inside of your product. Depending on the type of product you have, the label is located either under the fabric of the suitcase, inside the pockets or inside the lining.

We accept the following payment methods:

• MasterCard
• Visa
• Ozow
• Zapper
• Mobicred

In order to meet our commitment to you to ship your order as quickly as possible, we cannot cancel or change an order once it has been placed. If you decide you no longer want your order, please contact customer service to cancel your order. Once the request is placed there is no guarantee that we can stop your order from shipping. If we are able to stop shipment you will see the cancellation reflected on Your Account in Order History.

If we are not able to stop delivery please refuse delivery upon its arrival. We will issue you a refund of the purchase price once the product is returned to our fulfillment center.

Please see Return and Exchange Policy for more details.

A voucher code gives you a pre-specified discount when you buy products from our website.

Follow these steps to redeem your voucher:

1. Pick a product from our website. Please be aware that not all products will be eligible for discounts.
2. Go to your shopping cart by clicking CART at the top right of the screen.
3. Below the shipping method fields you will find the text “Enter promo code”. Click on this.
4. A small box will appear where you can fill in your code. After adding your code, click “Apply”. Your discount will have been applied.

Discount vouchers: things to keep in mind:

• They are only valid for a limited time period. Orders must be placed before 23:59 on the closing date.
• They cannot be applied after you have placed an order.
• In most cases, they cannot be combined with other promotions, offers or discounts.
• No cash alternative is available.

For more information please contact us

Discount vouchers normally offer a fixed reduction in price (i.e. a percentage or monetary amount off). Please check that your code has not expired and that you have entered it correctly.

If you are sure your voucher is valid for your order and the discount is still incorrect, please contact us mentioning clearly the voucher code you are using.

Some discount vouchers can only be used on a specific selection of our products.

You will not be able to use the voucher if you see a message stating that the discount voucher has either expired or is not recognised.

If the code is not recognised, please follow these steps:

Make sure that you are using the voucher correctly by checking that the voucher applies to all the items in your cart – not all items are eligible for discounts. Check that you are using an online gift certificate. If you are trying to enter a retail gift certificate (to be used in stores) this cannot be used on online orders.

If none of these issues apply, check that you have entered the voucher code exactly as it appears. It is easy to make mistakes if you enter the code manually, therefore we advise to copy and paste wherever possible.

Some common mistakes include:

• Not checking spacing, character errors and/or spelling mistakes.
• Not checking uppercase or lowercase. The certificate code field is case sensitive. Check that your ‘Caps Lock’ button is not on and only use uppercase or lowercase where stated.
• Mixing up numbers 0/1 and letters O/I.

If you are sure your discount voucher is valid for your order but still does not appear to work, please contact us clearly mentioning your code.

Good news – we have several delivery options! Click here to find the one that suits you best.

If you’ve decided not to keep your product, you can return your online order (unused) free of charge within 14 days of receipt. We offer a FULL refund.

There are 2 ways of returning your goods:

Courier pick up:

1. Please complete the return form. Our shipper will send an email with a return label and tracking number together with the return instructions. N.B. Don’t forget to have your order number at hand when filling in the return form.
2. Pack the item in its original carton to prevent damage while in transit. We will only accept returns of unused items sent together with their authentic labels, user instructions, guarantee leaflets and other hangtags and wrappings.
3. Please print the return label and tape it to your return package. The return label will have all the details you need: your name; your address and return address; your phone number; item number and/or description of item being returned; and the return number.
4. Contact UPS Customer Service to arrange the pick-up on the most suitable date and time. You will be asked for the tracking number which is indicated on the label sent previously by Europakket.

Please organise the pick up by our express courier as soon as possible, and in any event within 14 calendar days from the date you notified us of your return request.

Return policy
For all the rules and restrictions regarding returning online orders, please consult our return and exchange Policy.

Good news! Returning products doesn’t cost you anything as long as you follow the instructions on how to return a product.

You can return your online order free of charge within 14 days of receiving your order.

Click & Collect reservations are made online, then collected and paid for in store. If you would like to return a Click & Collect order, please contact the store where you collected and paid for the item.

We’re sorry, personalised items cannot be returned.

No. Unfortunately we do not offer exchanges for products ordered online, but you can always place a new order to choose the right article. It is easy to return the unwanted item as described above. As soon as we have received confirmation from the shipper that your item has been collected to be returned, we will make sure to refund you the full amount in question. According to legal requirements you must return an item within 14 days from receipt.

Please check the items as soon as you receive them. If there are discrepancies or they are damaged, please contact customer service and Exchange Policy.

If you decide to return your ordered item, we will offer you a FULL refund. This includes all payments we have received from you, including the cost of delivery (if applicable).

We will refund you no later than 14 days from the date on which we are notified by our shipper that they have collected the items you are returning: this confirmation triggers the refund on our side.

We will refund you using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any extra fees as a result of the reimbursement.

If you have paid by credit card or through PayPal: refunds may take up to 30 days for the money to appear in your account and is dependent on your bank.

Samsonite’s warranty covers material and production defects for the length of time stated in the warranty. It does not cover any damage caused by normal wear and tear, misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or transport damage (by airlines for example).

If a problem occurs with your Samsonite product and this problem is caused by a material or production defect, we will either fix or replace your product. Any such repair or replacement will be at our expense, including any costs required to return the product to you. You are however responsible for any costs of getting the product to a Samsonite Service Center. If you wish to read our full warranty conditions, click here.

For a warranty service, you will need a copy of your original receipt of purchase or a copy of your online order confirmation.

Yes, we are happy to take a look at your Samsonite product. Our authorised Repair Center will inspect your suitcase and will inform you in advance on the cost, so you can let us know if you agree or not. For details on our repair centre, click here.

Yes, it is! Samsonite offers you a global warranty, which means it is valid everywhere and you may have your product repaired at any Samsonite Service Center in the world. Please make sure to keep your proof of purchase and/or copy of your order confirmation.

Your Samsonite product can be repaired in an authorised Samsonite Repair Centre. For warranty service, please make sure you have a copy of your original receipt of purchase or order confirmation and bring it with you. For details on our repair centre, click here.

If you find your luggage to be damaged after a flight, we advise you to claim the damage with the airline upon arrival. Usually you can do this at the service counter in the baggage claim area. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. Any such damages are not covered by Samsonite’s warranty, but we can provide you with the necessary documents or repair if needed. For details on our repair centre, click here.

In the same way that you can claim damage with airline companies upon arrival, you can equally file a claim with other carriers in order to receive proper compensation for your damaged item. For details on our repair centre, click here.

Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. Measurements are carried out in the Samsonite laboratories using procedures whereby tolerances up to 1.5 cm in dimensions cannot be excluded.

An ecological lifestyle starts with small steps… For example in the way we travel or the products we use. We want to ensure that our commitment to sustainability, together with our ongoing innovation drive, is contributing to a better future. Therefore, we reduce our carbon footprint by reducing our gas emissions and energy use wherever possible. We assure that we professionally recycle products at the end of their life cycle, and use these recycled materials in our new eco-products. These are not only made from our own recycled materials, but also from a large number of PET bottles.

The expandability feature can be found on most of our softside suitcases and enables you to increase your packing space by unzipping the expandable compartment.

A Smart Sleeve quickly slips over the handle of an upright or spinner case.

1. To open the tag, slide the upper part to the left
2. Attach the tag to the loop, and close the slider again