You may return unused merchandise provided you meet the rules described in Samsonite's policy on Right of Retraction.
You have the right to retract the sale agreement at any time up to 14 calendar days from the delivery date.
For more information on returns and refunds, please consult Samsonite's Returns Policy, or to exercise your right of retraction please follow the returns procedure found here.
Free standard home delivery for orders of R1000 or more. A R100 shipping cost is charged for orders under R1000. Standard shipping does not guarantee the date of arrival.
(within 3-4 working days)
Place your order online and collect it from your chosen store. Kindly email customerservice@samsonite.co.za or contact +27 31 266-0620. Collection times may vary depending on stock availability. You can choose this option by clicking the 'Collection from Store' button, or select this option during the 'shipping' part of the check-out process.
I bought this less than a month ago and used for a first trip. The shell is not only scratched but whatever the shell is made with has pierced in places. The material is neither robust nor substantial and cannot withstand the airport process. The suitcase has been an absolute waste of money .Customer Services have been their usual unhelpful selves . Appallingl service. Thoroughly disappointed.
It is rare when working with Luggage that you get so excited about a series as this but Proxis really is something to get excited about. Having been in the market for a check in case when I saw Proxis in an early stage I was instantly convinced to wait 18 months for Proxis to arrive! Along side a sleek shiny design Proxis combines both innovation through its standout new material Roxkin with a lightweight design and a new first in class environmentally friendly Warranty program We Care. Proxis is for the true traveller that lives by and needs to rely on their luggage.
I bought this case to replace a 12 year old C Lite case which had finally given up. It looks very nice is light and easy to roll. But on its first outing - a short haul flight - it came off the carousel with the front dented and caved in. Luckily I didn't have fragile objects inside or they would have been broken. A very disappointing poor quality item and certainly not worth the price tag. Avoid.
Lovely case. So light and very easily to wheel. As an 80year old it has made a great difference to my ease of travel.
Water drips down the pull-out handle and gets into the case leaving your clothes wet. Bad design.
I bought similar suitcase about 5 years ago but don't have receipt The zip bike Am I covered by your guarantee ?
Good looking super Light and easy to roll an excellent case
Quite possibly the worst customer service I have ever received. The suitcase took weeks to arrive I thought I was buying from a quality company. Went online to read Trust Pilots reviews and there were reams of the same disappointing customer service reviews. I don't imagine this will get to Samsonite's website for other customers to see so I will too post on Trust Pilot.
Excellent for our 1 / 2 week trips abroad. I like that both sides have separate compartments it is very light and the colour stands out while waiting in luggage reclaim. :)
I've purchased two of these in different colours one for my wife and one for me. Samsonite reputation played a big part in this order. It's early days but so far I'm happy with them. Easy to move around and and easy to spot at baggage reclaim. You don't waste a big chunk of your luggage allowance when flying. The cases are sturdy and stylish and come with a decent guarantee.
If you have any questions before making a purchase chat with our online operators to get more information.
or find our Questions & Answers
